Shipping + Returns

SHIPPING

We ship worldwide with Australia Post. Both standard and express delivery are available. All delivery costs (including import taxes and duties) are the customers responsibility. All orders are dispatched within 1-2 business days, with the exception of made to order pieces for which the make time frame is stated in the product description. 

Below is an approximate STANDARD shipping cost guideline:

Australia: $10 AUD

US: $20 USD

Canada: $28 CAD

UK: £17.00 GBP

New Zealand: $34 NZD

 

RETURNS

Returns are accepted within 7 days of receiving your order. Item/s must be unworn and in original condition. Please email hello@shopchops.com with your order number and reason for return and we will provide you with a return address. Returns will be processed within 1-2 business days from arrival. Original shipping costs are not refunded. Return shipping costs are the responsibility of the customer. 

 

EXCHANGES

We don't currently accept exchanges. If you would like to receive another size in something you ordered, you will have to follow our returns policy and place a separate order for your new size. 

 

TERMS + CONDITIONS

By purchasing a Shop Chops garment, you agree to these terms and conditions.

Shop Chops is not responsible for any undelivered, lost or damaged packages. Please contact Australia Post or your local equivalent with your tracking number and concern if your parcel is undelivered, lost or damaged. 

Please ensure your shipping details are correct as we cannot offer compensation for incorrect details, mis-delivered or abandoned parcels. If your parcel is returned to us, we will refund you the price of the garment/s orders, excluding shipping costs.